Terms & Conditions

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Reservation & Payment

A reservation is confirmed once full payment has been received and processed. All reservations require a valid credit card and a government-issued photo ID at time of check-in. The rental rate quoted is for the dates selected and includes the number of guests indicated at the time of booking. Credit card payments incur no additional processing fees.

Cancellation Policy

• 60+ days before check-in: Full refund minus a $150 administrative fee.
• 59-31 days before check-in: 50% refund plus $150 administrative fee retained.
• 30 days or less: No refund. Reservation is non-refundable.
• November, December, January: No cancellations permitted for holiday season reservations.

Travel / Damage Insurance

Travel insurance is available through CSA Travel Protection at 866-999-4018. Maximum benefit of $3,000. We highly recommend purchasing travel insurance for your peace of mind.

Damage Protection

Guests may opt into a Damage Protection plan at the time of booking. This plan covers accidental damage up to a specified amount. Intentional damage, excessive cleaning, or damage exceeding the covered amount will be charged to the credit card on file.

Amenity Breakdown

Amenities and services listed for each property (hot tubs, WiFi, fireplaces, etc.) are not guaranteed as they may occasionally be out of service for maintenance. No refunds will be issued for amenity breakdowns.

BBQ Regulations

Use of outdoor grills and fire pits is subject to local fire regulations and seasonal burn bans, especially in mountain communities governed by the Idyllwild Fire Protection District. Charcoal grills may not be permitted. Guests are responsible for checking current fire restrictions.

Pet Policy

• Pet-friendly properties allow dogs at $35/night pet fee.
• All pets must be disclosed at the time of booking.
• Undisclosed pets will result in a fine and possible termination of reservation.
• Cats may be allowed on special request ($250-$500 fee).
• Service animals are welcome with proper documentation.
• Pet owners are fully responsible for any damage caused by their pets.

Check-In & Check-Out

Check-in time is 4:00 PM and check-out time is 10:00 AM. Early check-in or late check-out may be available upon request and is subject to availability. Early/late fees range from $25-$50/hour.

Housekeeping

All properties are professionally cleaned before each guest arrival. Guests are expected to leave the property in a reasonably clean condition, take out all trash, and start the dishwasher before departure. Excessive cleaning beyond normal use may result in additional charges.

Hot Tub / Spa / Pool

Hot tubs, spas, and pools are used at guests' own risk. Children must be supervised at all times. Glass containers are not permitted near these areas. Hot tub covers must be replaced after each use.

Mountain Terrain & Driveways

Mountain properties may have steep driveways and walkways. Guests assume responsibility for navigating property access. Chains or snow tires may be required during winter months. New Spirit Vacation Homes is not liable for vehicle damage or personal injury related to property access.

Smoking

All New Spirit Vacation Homes properties are non-smoking. A $250 cleaning charge will be applied if evidence of smoking is found inside the property.

Transient Occupancy Tax

A 12% County Transient Occupancy Tax is applied to all reservations as required by local law.

Noise Monitors

Select properties are equipped with NoiseAware exterior noise monitoring devices. These devices only measure decibel levels and do not record conversations. Excessive noise may result in a warning or termination of the reservation without refund. Guests violating noise policies may be charged $250-$500.

Maximum Occupancy

The maximum number of guests is specified for each property and must not be exceeded. This includes all persons staying overnight or visiting the property. Exceeding maximum occupancy may result in additional fees ($250-$500) or termination of the reservation without refund.

Lost / Stolen Items

New Spirit Vacation Homes is not responsible for lost, stolen, or damaged personal belongings. If you believe you left an item at a property, please contact us as soon as possible and we will make every effort to locate it.

Acts of God

New Spirit Vacation Homes is not liable for circumstances beyond our control including but not limited to natural disasters, severe weather, power outages, road closures, or other force majeure events.

After Hours Contact

For after-hours emergencies, please call/text (909) 910-5005. Our emergency team is available 24/7.

Agreement

By completing your reservation, you acknowledge that you have read, understood, and agree to all terms and conditions set forth in this agreement. These terms constitute a binding agreement between you and New Spirit Vacation Homes.